1. Introduction
This Privacy Policy aims to inform users of the website E Learning LES CONSULTANTS about how their personal data is collected, processed, and protected, in accordance with the GDPR and Luxembourg laws.
2. Data Controller Identity
LES CONSULTANTS SARL
Trade and Companies Register: B264 431
Registered office: 1 Simmerfarm, L-8363 Simmerfarm, Luxembourg
VAT: LU33807452
Contact: pruffin@les-consultants.lu
3. Personal Data Collected
- Identification Data: First name, last name, email, password (hashed)
- Professional Data: Company, job title
- Connection Data: IP address, logs, browsing history
- Order Data: Purchases, billing info, order history
- Training Results: Quiz scores, certification status
- Financial Data: Partial transaction details (via Stripe/PayPal)
- Customer Support: Email/contact communications
4. Purposes of Processing
Data is processed for account management, training delivery, payments, customer support, security, statistics, and legal obligations.
5. Legal Basis for Processing
Contract performance, legal obligations, legitimate interest, and user consent (for cookies & marketing).
6. Data Retention Periods
- User account: active + 3 years
- Orders & billing: 10 years
- Logs: 1 year
- Training data: 5 years
- Marketing data: 3 years
7. Data Recipients
Internal staff, service providers (hosting, payments), and authorities upon request. Data is never sold.
8. Transfers Outside the EU
Some providers may transfer data outside the EU with appropriate safeguards (e.g., Standard Contractual Clauses).
9. Data Security
Technical and organizational measures are applied to protect data against unauthorized access or disclosure.
10. User Rights
Users have the right to access, rectify, erase, object, restrict, and port their data. Requests can be made via pruffin@les-consultants.lu.
11. Cookies
Cookies are used for website operation, preferences, and traffic analysis. See our Cookies Policy.
12. Complaints
Users may contact the CNPD (Luxembourg) in case of disputes: https://cnpd.public.lu
13. Changes to the Policy
LES CONSULTANTS reserves the right to amend this Privacy Policy. Updates will be published on this page.
Last updated: September 2025